Last updated: September 17, 2026

Damaged, defective or wrong item

If something arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery with your order number and a photo. We will send a free replacement or a full refund, and you will not pay for return shipping.

Changed your mind

You can return unused items in their original packaging within 30 days of delivery. Contact us first to get return instructions; items sent back without contacting us cannot be processed. For change-of-mind returns, return shipping is paid by you and the original shipping (free) is not deducted.

Items we cannot take back

• Items that are used, damaged by the customer, or missing parts
• Gift cards

Refunds

Once we receive and check your return, we refund your original payment method within 5 business days. Your bank may take a few more days to show it.

Cancellations

You can cancel for a full refund any time before your order ships. Contact us as soon as possible.

How to start a return

Use our contact page and include your order number.